Heybo Singapore | Grain Bowls for all

Frequently asked Questions

Heybo Rewards

You can earn chops by scanning your receipts from in-store purchases using our web-based App at https://order.heybo.sg or automatically when placing orders online via order.heybo.sg. For the types of rewards that you can redeem with your chops, please see the Terms & Conditions of each respective reward in the Heybo web-based App.

Heybo rewards can be redeemed in-store at any of our outlets or online using our web-based app at order.heybo.sg.

Chops have 6 months validity period and rewards have a 3 months validity period.

For security reasons, Heybo! receipts are valid for only 48 hours. In addition, users are allowed to scan a maximum of two receipts per day. In order to avoid missing out, please scan your receipts as soon as possible. To help you with this issue, please send an email to support@saladstopgroup.com along with photos of the receipts that you are not able to scan. Our team will help resolve this issue.

Purchases through 3rd party delivery services such as Deliveroo, Foodpanda and Grabfood are not eligible for chops. The Heybo rewards program is only applicable for purchases in-store or through the Heybo! pre-ordering platform.

The Heybo rewards program cannot be stacked with other discounts simultaneously. For example, if your transaction has the OCBC 10% OFF discount applied to it, it will not be eligible for chops.

Our native app is no longer in use so please make sure that you are using the Heybo web-based App at order.heybo.sg. When scanning the receipt, please ensure that the receipt has been placed on a flat surface and in a well-lit environment. If you still encounter issues scanning your receipt, please send an email to support@saladstopgroup.com along with a photo of the receipt and a screenshot of the issue you are facing.

In this case, the payment has left your card and is in currently waiting in a 3rd party payment gateway for order confirmation. If the order is cancelled/auto-cancelled, this money is not received by us and will be returned to you within 7-10 business days.

The distinction between everyday and special rewards are that Everyday rewards are on a recurring basis, meaning that you can participate in infinite cycles of the same reward. Special Rewards on the other hand, are non-recurring, meaning that they can only participate in the reward in a finite manner. If the reward conditions are met, you can earn chops towards multiple programs in a single transaction. 


Yes we have! These are our gluten-free bases, mixed grains, garden greens, tri-colour quinoa and cauliflower lentil rice.
Heybo is free from MSG, artificial colouring, preservatives and taste enhancers.

We use sesame oil and extra virgin olive oil.

Our ingredients are not certified organic, but we always strive to source high quality and locally grown foods.
All our greens are triple-washed and dried in industrial spinners. Our partners uphold the highest hygiene, and all products are delivered in refrigerated trucks and stored in large cold rooms to ensure ultimate freshness, moisture, and texture.
The Falafels are deep-fried while the Jackfruit Shiitake Patties are grilled.


After checking out a bowl or build-your-bowl order, a pop up will appear and you can choose to save it as a favourite with a customisable name. These favourites will be saved to your account and you may order them again quickly without the hassle of re-customising to your preferences every time you order.
After selecting a store to pick up from or address to deliver to at order.heybo.com.sg, you will be prompted to choose “ASAP” or “Schedule for Later”. Please select the date and time of your advanced order to proceed.

To place a delivery order, please visit our website at https://order.heybo.com.sg/. On the homepage, navigate to the “Delivery” tab and enter your address details. Please provide either your street address or postal code, and choose your address from the search bar. Additionally, please also input your block/floor/unit number, building name, and special delivery instructions if applicable.

To place a pickup order, please visit our website at https://order.heybo.com.sg/. On the homepage, please navigate to the “Pickup” tab and select the desired outlet from the list of options. If the outlet you wish to order from is not listed in the dropdown menu, please click on “other stores” to view the full list of available stores.

To begin your order, please visit our website at https://order.heybo.com.sg/. Upon arrival, you will be guided to either register for a new account or sign in using your email address and contact number. During the checkout process, you will be prompted to securely tokenize your credit card information for a one-time transaction.

For support, contact us at support@saladstopgroup.com
or call the respective outlet stated in your confirmation order directly.
You can also call SaladStop! Customer Support at +65 6990 7886, Monday–Friday 09:00AM to 06:00PM. Please have your Order Number available when you dial the Customer Support line.

The $1 dollar charge is a temporary authorisation charge that is used to validate your credit card which is returned to you within 7-10 business days. This one-time step will only be performed when you first add your credit card or switch to a new one.


Feel free to reach out to our outlet manager before placing your order. Our menu highlights allergens for your convenience, but it's always best to check with our manager for extra precaution. They'll ensure separate utensils are used to maintain safety standards. While we strive to prevent cross-contamination, we can't guarantee it. For further assistance, you can also contact our company nutritionist at

We do not use low fat mayo, but most of our mayo-based dressings contain yogurt to lower the kcal and add probiotics.
Our lowest calorie dressings are Sesame Lime and Lemon Capers Aioli (< 40 kcal per serving). Our lower calorie dressings are Balsamic Butter, Yuzu Soy, Ginger Plum, Green Goddess and Green Pesto (< 80 kcal per serving). We have many dressings under 100 kcal per serving.
We recommend the Spice Trade or BYB (Build-Your-Bowl) that allows you to choose from over 50 vegetarian ingredients plus a large variety of dressings.
Absolutely! We have lots of choices for vegetarians and vegans, and we make sure they're easy to spot on our menu.

Please click on the meal / product to view the nutrition information. You can also build-your-bowl and compute your very own nutrition information in our Nutritional Calculator page. For more recommendations and information on different diets please contact our company nutritionist at nutrition@saladstopgroup.com